Email hello@jessclark.com.au
have a question
Effective Date: 1 October 2025
1. Who we are
This site is owned and operated by Jess Clark (ABN 50 739 836 197), trading as Jess Clark (“we”, “us”, “our”). Our contact email is hello@jessclark.com.au
. These Terms form the agreement between you (“you”, “your”, “User”) and us.
2. Scope
These Terms apply to:
- purchases of digital products, courses, masterclasses, training (“Courses”);
- membership plans, subscription services, SaaS (including Lainey) and recurring billing (“Subscriptions”);
- workshops, live events and VIP session access (“Events”);
- free resources, trials, order bumps, upsells, and related community groups (“Services”).
They sit alongside any Site General Terms, privacy policy, and any additional terms displayed at purchase.
3. Acceptance
By purchasing, registering, creating an account, or using the Site/Services you agree to these Terms. Where you click an “I Agree” or similar checkbox, that click is a legally binding electronic signature.
4. Eligibility
You must be 18+ and able to lawfully enter into this contract. If purchasing on behalf of a business, you warrant you have authority to bind that business.
5. Accounts & security
You are responsible for your account credentials. Keep passwords secure. Notify us immediately of any unauthorised use.
6. Orders, pricing & taxes
a) Prices shown are the price at the time you place your order. We may change prices at any time but changes don’t apply to orders already charged.
b) For Australian customers GST will be shown where applicable. For international sales you are responsible for local VAT/sales tax if required.
c) We use third-party payment processors (e.g. ThriveCart, Stripe, PayPal) and do not store your full card details.
7. Payment & recurring billing
a) One-time products: full payment is required at purchase.
b) Subscriptions: recurring fees are charged automatically at the frequency you selected (monthly/quarterly/annual). Cancellations are effective next billing period unless otherwise stated—see Cancellation & Refunds below.
c) We may suspend access if payments fail.
8. Refunds, cancellations & transfers
a) Paid masterclass tickets: generally non-refundable. Replay access is provided as stated on the sales page.
b) Digital Courses & Downloads: non-refundable except as required by law (e.g. Australian Consumer Law) or where we expressly offer a refund policy.
c) Subscriptions: cancel anytime in your account or via support; you will retain access until the end of the paid period unless otherwise stated. No pro-rata refunds for partial months unless required by law.
d) Discretionary refunds: we may, at our sole discretion, issue refunds or credits. If a refund is issued, access to Course content will be revoked.
e) If you believe you have a statutory right to a refund, contact hello@jessclark.com.au
with your order details.
9. What you get / access
a) Access terms (length, content, replays) are described on each product page. We may change, update, remove or discontinue Course elements; where material we previously provided becomes unavailable we’ll aim to notify you and provide alternatives where reasonable.
b) Access may be limited by platform rules, subscription expiry, or breach of these Terms.
10. Community rules & code of conduct
When accessing our private communities or Slack/Telegram/FB groups you must:
Be respectful and professional. No harassment, hate speech, or abusive behaviour.
Not post illegal, defamatory, or pornographic content.
Not promote competitors, spam, or unsolicited commercial messages.
We reserve the right to remove posts, ban users, revoke access, and terminate purchases for breaches.
11. Content ownership & licence
a) All Course content, visuals, templates, videos, prompts, downloads, and copy are our intellectual property or licenced to us.
b) On purchase we grant you a limited, non-exclusive, non-transferable licence to use course materials for your personal/business internal use only. You may not resell, redistribute, rehost, or create derivative works for commercial resale.
c) You may not copy, scrape, or upload course content into public LLM training datasets or resell as “done for you” deliverables without express written permission.
12. User content
If you post, submit, or upload content to our community or projects you grant us a royalty-free, perpetual, worldwide licence to use, reproduce, edit, publish and promote that material for marketing, training, and product development (including anonymised case studies). Don’t upload other people’s confidential or sensitive info.
13. Recordings
Live sessions/coaching may be recorded. By attending you agree we may record and reuse the recordings for training, marketing, or product purposes in accordance with our privacy policy.
14. No guarantees
We provide education and tools. We do not guarantee specific financial or business results. Any examples/testimonials are not a promise of outcomes.
15. Disclaimers & liability
a) To the extent permitted by law, we exclude all implied warranties.
b) Our liability for breach, negligence or other claims is limited to the amount you paid for the specific Course or $200 AUD (whichever is greater). We are not liable for indirect, incidental, consequential loss, lost profits, or loss of data.
c) Nothing in these Terms limits liability for death or personal injury caused by our negligence or for other liability that cannot by law be excluded.
16. Indemnity
You indemnify us against any loss, damage or claim arising from your misuse of the Services, breach of Terms, unlawful conduct, or infringement of third-party rights.
17. Refunds & complaints procedure
Contact hello@jessclark.com.au
with your name, purchase info, and complaint. We will acknowledge within 3 business days and aim to resolve within 14 business days.
18. Third-party services
We integrate third-party tools (ThriveCart, ManyChat, Google, Meta, Stripe, Zapier, Notion, etc.). Your use of these services is subject to their terms and privacy policies. We are not responsible for their availability or policy changes.
19. Privacy & data
Our Privacy Policy (linked on the Site) explains how we collect and use data. You consent to receiving marketing emails when you opt-in at purchase (you can unsubscribe any time).
20. Modifications to Services & Terms
We may update Services and these Terms. Material changes will be posted on the Site and notified to customers. Continued use post-update constitutes acceptance.
21. Termination
We may suspend or terminate your access for breach, illegal activity, or conduct harmful to our business. On termination you must stop using and delete all Course materials; we may (at our discretion) refund any unused pro-rata amounts.
22. Severability & waiver
If any clause is invalid it does not affect the remainder of the Terms. Failure to enforce a right is not a waiver.
23. Governing law & jurisdiction
These Terms are governed by the laws of Victoria, Australia. Parties submit to the exclusive jurisdiction of Victoria courts.
24. Contact
Email: hello@jessclark.com.au
ABN: 50 739 836 197