Email hello@jessclark.com.au
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Effective Date: 1 October 2025
1. Overview & controller
This Privacy Policy explains how Jess Clark (ABN 50 739 836 197), trading as Jess Clark, collects, uses, discloses and protects personal information. Contact: hello@jessclark.com.au
.
2. Personal information we collect
We collect information you provide and data automatically collected:
a) Provided by you: name, email, phone (optional), billing details (via payment processors), business name, social handles, timezone, responses to application or quiz forms, content you upload in communities (images, text), customer service messages, and any other info you submit.
b) Automatically collected: IP address, device/browser details, pages visited, cookies, analytics, pixel events (Meta pixel), performance data.
c) Payment info: we do not store full payment card numbers. Payment processors collect and store your card data under their policies.
d) Special categories: we do not intentionally collect sensitive personal data. If you supply it (e.g., health info in a coaching context) you consent to our use for the purpose provided; otherwise, don’t submit it.
3. How we use your data (purposes & legal bases)
We use data to:
- provide and manage Services (contract performance);
- process payments and send invoices (contractual necessity);
- communicate about purchases, bookings and events (contractual/legitimate interest);
- send marketing where you opt-in (consent) — newsletters, product offers, updates;
- personalise user experience and improve Services (legitimate interest);
- detect fraud and secure our Site (legitimate interest);
- comply with legal obligations (legal basis).
You can opt out of marketing at any time via unsubscribe links or hello@jessclark.com.au
- transactional emails still required for service delivery will continue.
4. Cookies & tracking
We use cookies and tracking technologies (analytics, Meta pixel, Google Analytics, third-party plugins) to measure and improve performance, run ads, and personalise content. You may control cookie preferences via browser settings or our cookie banner. For EU/UK users we show consent banners where required.
5. Sharing & third-party processors
We share data with service providers who help run the business, example categories:
Payment & checkout: ThriveCart, Stripe, PayPal;
Email & CRM: ConvertKit/Klaviyo, ManyChat;
Hosting, analytics & ads: Showit, Google, Meta, Cloudflare;
Integration & automation: Zapier, Make;
Product platforms, video hosting & course delivery: Teachable/MemberVault/Notion/other platforms as in product descriptions;
Professional advisors: accountants, legal advisors (where needed).
All providers act as data processors bound by contract and may transfer data internationally (see below).
6. International transfers
We may transfer data to countries without equivalent data laws (e.g. US). Where required, we use standard contractual clauses or other safeguards. By using our Services you consent to international transfers.
7. Data security & retention
We use reasonable technical and organisational measures to protect personal information (encryption, access controls). No system is 100% secure — absolute security cannot be guaranteed.
We retain your data for as long as necessary to provide Services and comply with law. Typical retention: transactional records 7 years for tax purposes; marketing lists until unsubscribed; community content until you request removal (subject to backups and legal obligations).
8. Your rights (access, correction, deletion, portability)
Subject to local law you may:
request access to your personal data;
request correction;
request deletion (subject to legal retention obligations);
request restriction or object to processing;
request data portability.
For EU/UK data subjects you also have rights under GDPR (e.g., to lodge a complaint with a supervisory authority). To exercise rights, email hello@jessclark.com.au
with a clear request and verification details. We’ll respond within statutory timeframes (typically 30 days).
9. Marketing emails & opt-out
We send marketing where you’ve opted in. Unsubscribe links at the bottom of emails or email hello@jessclark.com.au
. We may occasionally contact past customers about related products on the basis of legitimate interest; you may opt out.
10. Children
Our Services are not directed to children under 16. We do not knowingly collect data from children.
11. Cookies & advertising pixels (detail)
We use: essential cookies (Site function), analytics cookies (Google Analytics), advertising pixels (Meta), and tracking for affiliate/referral attribution. Cookie banner appears for EU/UK users. Manage cookies in browser or contact us for a fuller cookie list.
12. Links to third-party sites
Our Site may link to other sites. We are not responsible for their content or privacy practices.
13. Complaints & supervisory authority
If you have a privacy complaint contact hello@jessclark.com.au
. If unresolved, Australian users may contact the Office of the Australian Information Commissioner (OAIC). EU/UK users may contact their supervisory authority.
14. Changes to this Policy
We may update this Policy. Significant changes will be posted and, where required, notified. Check the Effective Date at the top.
15. Contact
Privacy enquiries: hello@jessclark.com.au
Data controller: Jess Clark (ABN 50 739 836 197)